Communications
Recording and call analytics
Coach from real calls and catch missed-call patterns inside Thorbis, no exporting to a separate analytics tool.
Overview
Call quality and missed calls are where jobs are won or lost, but most shops can't see either without bolting on another tool. Thorbis is building call recording and analytics so you can review real calls for coaching and spot missed-call patterns in one place. You'll see where calls are slipping and which conversations need a follow-up, without exporting anywhere.
What we're building
Call quality and missed calls are where jobs are won or lost, but most shops can't see either without bolting on a separate analytics tool. A great booking and a dropped call look the same in the books until the phone stops ringing and nobody knows why.
Thorbis is building call recording and analytics so you can review real calls for coaching and spot missed-call patterns in one place. You see where calls are slipping, which conversations need a follow-up, and how call activity is trending across the team, without exporting to anywhere else. It is built for shops that want to coach from actual calls and stop losing jobs to gaps they never knew they had.
What you'll be able to do
- Record calls for quality review and coaching
- Surface missed-call patterns and gaps
- Review call outcomes without a separate tool
- Spot calls that need follow-up
- Track call activity across the team
- Coach techs and CSRs from real recorded calls
- Spot where bookings are slipping
Rollout plan
- 01
Recording
In progressRecord calls for quality review and coaching.
- 02
Missed-call insight
In progressSurface missed-call patterns and calls that need follow-up.
- 03
Team analytics
In progressTrack call activity and outcomes across the team in one place.
Milestones
- Not started:
Call recording
Record calls for review and coaching.
- Not started:
Missed-call detection
Surface missed-call patterns and gaps.
- Not started:
Follow-up flags
Spot calls that need a follow-up.
- Not started:
Activity tracking
Track call activity across the team.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.