Communications
Dispatch and status notifications
Automatic texts and emails when job status changes.
Overview
Notify customers and technicians when jobs are dispatched, arrive, or complete. Configure which transitions send SMS or email so your team does not have to manually message every update.
What we're building
Customers want to know when a tech is on the way, and techs need to know when work changes hands, but messaging every update by hand doesn't scale and gets skipped on busy days.
Dispatch and status notifications send automatic texts and emails when jobs are dispatched, arrive, or complete. Configure which transitions send SMS or email so the right people are kept in the loop without anyone typing each message.
This is for teams that want consistent customer and tech updates without the manual effort.
What you'll be able to do
- Send automatic texts and emails on status changes
- Notify customers when jobs are dispatched, arrive, or complete
- Notify technicians on status transitions
- Configure which transitions send SMS or email
- Cut manual update messaging
Rollout plan
- 01
Automatic status messages
CompleteSend texts and emails automatically when job status changes.
- 02
Customer and tech notifications
CompleteNotify both customers and technicians on dispatch, arrival, and completion.
- 03
Configurable transitions
CompleteChoose which transitions send SMS or email.
Milestones
- Complete:
Status triggers
Status changes trigger notifications.
- Complete:
SMS and email delivery
Notifications send over SMS and email.
- Complete:
Transition configuration
Which transitions notify is configurable.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.