Communications
SMS and MMS improvements
Richer texting with photo support, delivery visibility, and compliance tooling so messages land and stay above board.
Overview
Texting is how customers actually want to reach you, but basic SMS leaves you guessing whether messages landed and exposed on compliance. Thorbis is improving SMS and MMS with picture messaging, clear delivery status, and built-in compliance tooling. You'll see what was delivered, send and receive photos, and keep messaging within the rules.
What we're building
Customers reach out by text more than any other channel, but plain SMS leaves you guessing, did the message land, did it bounce, and are you staying on the right side of texting rules? A missed delivery can mean a missed appointment, and a compliance slip can mean fines.
Thorbis is improving SMS and MMS with picture messaging, clear delivery status, and built-in compliance tooling. You'll see what was delivered and what failed, send and receive photos with customers, and manage opt-outs and consent so messaging stays above board. Every text stays tied to the right customer and job.
This is for teams that run real customer conversations over text and need them to land, document cleanly, and stay compliant.
What you'll be able to do
- Send and receive photos over MMS
- See delivery and failure status per message
- Keep messaging within compliance rules
- Manage opt-outs and consent
- Tie texts to the right customer and job
- Confirm messages landed instead of guessing
Rollout plan
- 01
Delivery visibility
In progressSee per-message delivery and failure status so you stop guessing whether texts landed.
- 02
Picture messaging
In progressSend and receive photos with customers over MMS.
- 03
Compliance and consent
In progressManage opt-outs and consent and keep messaging within the rules.
Milestones
- Not started:
Delivery status
Per-message delivery and failure status is shown.
- Not started:
MMS photo support
Photos can be sent and received over MMS.
- Not started:
Opt-out and consent management
Opt-outs and consent are managed for compliance.
- Not started:
Customer and job threading
Texts tie to the right customer and job.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.