Communications
Trusted Caller ID and Number Reputation
Help contractors monitor caller-ID trust and configure verified branded calling where supported.
Overview
Thorbis will help businesses understand caller trust across their phone numbers, surface reputation warnings before answer rates drop, and guide owners through verified branded calling setup. Where supported by carriers and devices, outbound calls can show a verified business identity and call reason.
What we're building
When your business number gets flagged as spam, answer rates quietly fall and customers stop picking up, and most shops only notice after the calls have already gone unanswered for weeks. By then the number's reputation is hard to rebuild.
Thorbis is planning tools to help you understand caller trust across all your numbers, surface reputation warnings before answer rates drop, and walk owners through verified branded calling setup with Telnyx, enterprise profile, letter of authorization, branded identity, and call reasons. Where carriers and devices support it, outbound calls can show a verified business identity and the reason for the call.
It's for shops that live on the phone, adding dialer trust badges, policy-aware warnings before risky calls, and alerts when a number's reputation changes so you can act before answer rates suffer.
What you'll be able to do
- Per-number reputation and branded-calling status
- Telnyx setup wizard for enterprise/profile, LOA, branded identity, and call reasons
- Comms health checks for caller-trust prerequisites and risky numbers
- Dialer trust badges and policy-aware warnings before outbound calls
- Call-record trust snapshots for answer-rate diagnostics
- Owner/admin alerts for reputation changes, rejected setup, and remediation status
Rollout plan
- 01
Reputation visibility
In progressShow per-number reputation and branded-calling status with health checks for caller-trust prerequisites.
- 02
Branded calling setup
In progressGuide owners through the Telnyx wizard for profile, LOA, branded identity, and call reasons.
- 03
Trust-aware dialing
In progressAdd dialer trust badges, policy-aware warnings, call-record trust snapshots, and reputation-change alerts.
Milestones
- Not started:
Reputation monitoring
Surface per-number reputation and risky-number warnings.
- Not started:
Branded-calling wizard
Build the guided setup for enterprise profile, LOA, branded identity, and call reasons.
- Not started:
Dialer trust signals
Add trust badges and policy-aware warnings before outbound calls.
- Not started:
Reputation alerting
Notify owners and admins of reputation changes and remediation status.
More in Communications
How to send useful feedback
Name the blocked role
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Define success
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