Communications
Voicemail processing
Transcribed voicemails dropped straight into your inbox with suggested follow-ups, so nothing sits unheard.
Overview
Voicemails pile up unheard, and the ones that matter, a ready-to-book customer, get missed for hours. Thorbis is exploring voicemail processing that transcribes messages and routes them into the inbox with suggested next steps. You'll read a voicemail at a glance and know who to call back first, instead of working through a queue of recordings.
What we're building
Voicemails pile up unheard, and the ones that matter most, a ready-to-book customer, get missed for hours while someone works through a queue of recordings one at a time. The hot lead waits while the spam gets the same attention.
Thorbis is exploring voicemail processing that transcribes each message and routes it into the unified inbox with the matching customer attached and a suggested next step. You read a voicemail at a glance instead of listening end to end, and you can tell who needs a callback right now.
It's for teams that can't afford to let a ready customer sit in voicemail, turning a queue of recordings into readable messages you can triage and act on fast.
What you'll be able to do
- Transcribe voicemails into readable text
- Route voicemails into the unified inbox
- Suggest a follow-up action for each message
- Prioritize callbacks that can't wait
- Tie voicemails to the matching customer
- Read a voicemail at a glance instead of listening
- Know who to call back first
Rollout plan
- 01
Voicemail transcription
In progressTurn voicemails into readable text you can scan in seconds.
- 02
Inbox routing and matching
In progressRoute transcribed voicemails into the unified inbox tied to the matching customer.
- 03
Suggested follow-ups
In progressSuggest a next action and prioritize callbacks that can't wait.
Milestones
- Not started:
Transcription pipeline
Convert voicemail audio into readable text.
- Not started:
Inbox integration
Route voicemails into the unified inbox.
- Not started:
Customer matching
Tie each voicemail to its matching customer.
- Not started:
Follow-up suggestions
Suggest and prioritize the next action per message.
More in Communications
How to send useful feedback
Name the blocked role
Product feedback is more useful when it names the owner, dispatcher, technician, office user, or customer affected.
Explain the workaround
Describe what your team does today and where the process fails under real work.
Define success
Share what would change after launch: time saved, fewer manual steps, cleaner records, or better customer follow-up.