Who you are · Operations · Plumbing
Dispatchers and office managers run a plumbing shop’s real assembly line: calls become jobs, jobs get trucks, trucks come back paid. The board and the phone are built for that chair first.
the operations manager
The chair’s real problems
Intake leaks
Calls answered on cell phones, notes on sticky pads, bookings that never reach the schedule. Every leak is a job your marketing already paid for.
The board lives in your head
When dispatch is a whiteboard photo and a group text, you are the single point of failure for the entire day.
Rework eats the afternoon
Re-typing the call into the schedule, the schedule into the invoice, the invoice into the books: the same job entered four times.
The work
01
Emergency call-outs
Any hour. The call becomes a job with the address, the history, and whoever is on call, not a voicemail to decode at 6 a.m.
02
Service routes
Drains, fixtures, repairs. The day’s route lives on the board, not on a whiteboard photographed at 7 a.m.
03
Install jobs
Water heaters and repipes, quoted from the book, scheduled around the service day instead of against it.
What the record hands you
The call becomes the job
The shop number rings with the record attached; the call ends as a scheduled job, not a message slip.
The phone →The board, whole
Every job, every truck, every state on one screen. Drag to reassign, and the tech’s phone already knows.
The board →No re-typing, anywhere
Job to invoice to payment on one record. What you enter once exists everywhere it’s needed.
The invoice →The old way
The 2 a.m. call goes to a competitor
An emergency without a clear answer and an ETA calls the next name in the search results.
The quote takes the evening
Techs rebuild the same water-heater quote by hand instead of pulling it from a book.
The invoice waits for the office
Work finished Tuesday gets billed Friday and paid whenever. Collect in the driveway instead.
The day, from this chair
7:15
The day, dealt
Jobs to trucks in one pass. The crew’s phones update themselves.
10:40
The emergency lands
A no-cool call jumps the queue; the board absorbs it without a phone tree.
16:30
Tomorrow, staged
The next day is set before you leave, not at 6 a.m. from the parking lot.
Straight answers
Does the operations manager cost a seat?
No. $99 is the company, not the seat. Every chair on this page is included, from the owner to the newest tech, and a hire changes the crew rather than the software bill.
Can we bring our plumbing records?
CSV and Excel, Documents, The API: we map the columns and read what we can, with a dry run you inspect before anything is live. What we cannot take stays a limit you can see.
Plumbing, chair by chair
Operations, other trades
Start
One posted price for the company: every chair on this page included, from the owner to the newest tech.
Coming from a suite? We’ll extract your records.
Rather talk first? Email the team.
