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Thorbis
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Who you are · Operations

The day is your product.

Dispatchers and office managers run the shop’s real assembly line: calls become jobs, jobs get trucks, trucks come back paid. The board and the phone are built for that chair first.

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Waitlist open. One email when your invite is ready, nothing else.

Operations on the loop

Core loop · customer to cash

  1. 01 Customer
  2. 02 Estimate
  3. 03 Job
  4. 04 The work
  5. 05 Invoice
  6. 06 Payment
  7. 07 Receipt
  1. OwnersOn the loop: Estimate, Job, Receipt.
  2. OperationsOn the loop: Customer, Job, Invoice, Payment.
  3. Service managersOn the loop: Estimate, The work, Receipt.
  4. Project managersOn the loop: Estimate, Job, The work, Invoice, Payment.
  5. ControllersOn the loop: Payment, Receipt.
  6. TechniciansOn the loop: Customer, Estimate, The work, Invoice, Payment.
  7. Facilities managersOn none of the seven steps.
This chair lit. The other six are one click away.

The chair’s real problems

What the operations manager is up against.

  • Intake leaks

    Calls answered on cell phones, notes on sticky pads, bookings that never reach the schedule. Every leak is a job your marketing already paid for.

  • The board lives in your head

    When dispatch is a whiteboard photo and a group text, you are the single point of failure for the entire day.

  • Rework eats the afternoon

    Re-typing the call into the schedule, the schedule into the invoice, the invoice into the books: the same job entered four times.

Operations

The day, planned like it matters.

Dispatch is a craft. The board is its bench: every truck, every job, every change in one place.

What the record hands you

Your view of the product.

  • The call becomes the job

    The shop number rings with the record attached; the call ends as a scheduled job, not a message slip.

    The phone →

  • The board, whole

    Every job, every truck, every state on one screen. Drag to reassign, and the tech’s phone already knows.

    The board →

  • No re-typing, anywhere

    Job to invoice to payment on one record. What you enter once exists everywhere it’s needed.

    The invoice →

The day, from this chair

Three moments that change.

  1. 7:15

    The day, dealt

    Jobs to trucks in one pass. The crew’s phones update themselves.

  2. 10:40

    The emergency lands

    A no-cool call jumps the queue; the board absorbs it without a phone tree.

  3. 16:30

    Tomorrow, staged

    The next day is set before you leave, not at 6 a.m. from the parking lot.

The other chairs

Same record, other views.

Operations, trade by trade

Start

Built for the operations manager, too.

One posted price for the company: every chair on this page included, from the owner to the newest tech.

All the chairs

Coming from a suite? We’ll extract your records.

Rather talk first? Email the team.