Thorbis vs Successware · Refrigeration
Successware for commercial refrigeration contractors: a work-order office, or a board the truck reads.
Successware is a work-order system priced per user and sold on a call. For commercial refrigeration contractors, Thorbis is a board the office runs and the trucks read, one posted price for the company, and unlimited people.
Successware · their model
The office
- Shops report $80–$150 per user / month
- Per user. Sales-led. Not a public price.
- Plumbing and HVAC shops sold a work-order system.
Thorbis · posted
$99
- Per company, per month.
- Unlimited people. Jobs are never metered.
- Plus metered usage. $15 included each month.
The work
The days commercial refrigeration contractors run, on either system.
01
The emergency
Restaurant and grocery calls dispatched by urgency and proximity, with the site’s equipment notes in the truck before it arrives: which rack, which refrigerant, what failed last time.
02
The maintenance contract
Quarterly coil cleanings and temperature checks generate their own visits, carry their checklists, and renew without a re-sell.
03
The install
Case swaps and new boxes quoted from the book, scheduled as their own days, and closed with photos of what went in.
The difference
Successware beside Thorbis, for commercial refrigeration contractors.
Row
Successware
Thorbis
Who this is for
Plumbing and HVAC shops sold a work-order system.
commercial refrigeration contractors: the emergency, the maintenance contract, and the install.
The price
Shops report $80–$150 per user / month
$99 per company, posted. Unlimited people.
The model
Per user. Sales-led. Not a public price.
One posted price. Every usage rate posted beside it.
The board
It still talks like an office.
The refrigeration day on one board the office runs and the trucks read.
The old way
What the whiteboard costs commercial refrigeration contractors.
Every hour down is spoiled inventory
A restaurant losing a walk-in does not hold for a callback. The call has to become a dispatched truck in one motion.
The site’s history rides in one tech’s head
When the veteran who knows that rack retires, the knowledge should stay on the record, not leave in the truck with him.
After-hours work, daylight billing
Emergency work finished at midnight gets invoiced Thursday, disputed Friday. Collect it on site while the save is fresh.
Straight answers
What commercial refrigeration contractors ask about the switch.
What does Thorbis cost for commercial refrigeration contractors, next to Successware?
Successware: Shops report $80–$150 per user / month. Thorbis: $99 per company per month, unlimited people, every module as it releases. Plus metered usage. $15 included each month.
Can we bring our Successware records?
Export or documents. What comes over: customers, work orders, the book. It still talks like an office. We load the board.
Is this comparison current?
The Successware side is read from its own pricing page or from what shops report, as of August 2026, and it says which. If Successware changes its model, this page is wrong until it is updated, and we would rather you check than trust a stale row.
The whole migration, step by step: switching from Successware →
Refrigeration against the rest of the field
Thorbis vs Successware for other trades
Start
One board for commercial refrigeration contractors. One posted price.
$99 per company, unlimited people, and every usage rate posted beside it. No second conversation.
Coming from Successware? We’ll extract your records.
Rather talk first? Email the team.