Thorbis vs ServiceTitan · Refrigeration
ServiceTitan for commercial refrigeration contractors: a seat for every name, or one record.
ServiceTitan is the suite: priced per technician, sold on a call, with an implementation before day one. For commercial refrigeration contractors, Thorbis is one posted price for the company, unlimited people, and the refrigeration day on one board from the first morning.
ServiceTitan · their model
The suite
- Shops report $245–$500+ per tech / month
- Per technician. Sales-led. $5k–$50k setup. Implementation on top.
- Large multi-trade shops with an implementation team.
Thorbis · posted
$99
- Per company, per month.
- Unlimited people. Jobs are never metered.
- Plus metered usage. $15 included each month.
The work
The days commercial refrigeration contractors run, on either system.
01
The emergency
Restaurant and grocery calls dispatched by urgency and proximity, with the site’s equipment notes in the truck before it arrives: which rack, which refrigerant, what failed last time.
02
The maintenance contract
Quarterly coil cleanings and temperature checks generate their own visits, carry their checklists, and renew without a re-sell.
03
The install
Case swaps and new boxes quoted from the book, scheduled as their own days, and closed with photos of what went in.
The difference
ServiceTitan beside Thorbis, for commercial refrigeration contractors.
Row
ServiceTitan
Thorbis
Who this is for
Large multi-trade shops with an implementation team.
commercial refrigeration contractors: the emergency, the maintenance contract, and the install.
The price
Shops report $245–$500+ per tech / month
$99 per company, posted. Unlimited people.
The model
Per technician. Sales-led. $5k–$50k setup. Implementation on top.
One posted price. Every usage rate posted beside it.
The board
A seat for every name. A walkthrough before day one.
The refrigeration day on one board the office runs and the trucks read.
The old way
What the whiteboard costs commercial refrigeration contractors.
Every hour down is spoiled inventory
A restaurant losing a walk-in does not hold for a callback. The call has to become a dispatched truck in one motion.
The site’s history rides in one tech’s head
When the veteran who knows that rack retires, the knowledge should stay on the record, not leave in the truck with him.
After-hours work, daylight billing
Emergency work finished at midnight gets invoiced Thursday, disputed Friday. Collect it on site while the save is fresh.
Straight answers
What commercial refrigeration contractors ask about the switch.
What does Thorbis cost for commercial refrigeration contractors, next to ServiceTitan?
ServiceTitan: Shops report $245–$500+ per tech / month. Thorbis: $99 per company per month, unlimited people, every module as it releases. Plus metered usage. $15 included each month.
Can we bring our ServiceTitan records?
API first. CSV if they will not give us one.. What comes over: customers, locations, jobs, appointments, estimates, invoices, payments, equipment, techs. Custom modules stay a limitation. Not two-way live sync. The full Pricebook needs a file if the API does not give it.
Is this comparison current?
The ServiceTitan side is read from its own pricing page or from what shops report, as of August 2026, and it says which. If ServiceTitan changes its model, this page is wrong until it is updated, and we would rather you check than trust a stale row.
The whole migration, step by step: switching from ServiceTitan →
Refrigeration against the rest of the field
Thorbis vs ServiceTitan for other trades
Start
One board for commercial refrigeration contractors. One posted price.
$99 per company, unlimited people, and every usage rate posted beside it. No second conversation.
Coming from ServiceTitan? We’ll extract your records.
Rather talk first? Email the team.