Dispatch
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- Also called
- Only this
- Taught in
- From the call to the board · Triage at the phone · Drive time and density
- Lives in
- Online booking · Team management · Routing · Thorbis Voice · Pending Actions
- Related
- The board
Dispatch
Deciding which truck goes where, in what order, and what moves when the day changes. A craft, not a clerical task.
In the Manual
Where the lessons say it.
Running the day on Thorbis
From the call to the boardThe dispatch board is one screen: every job, every truck, every state.
The craft of dispatch
Triage at the phoneDispatch begins on the phone.
The craft of dispatch
Drive time and densityThe unit of route thinking is not the slot but the neighborhood: Tuesday is the north side is a dispatch policy, and a good one.
In the product
Where it lives in Thorbis.
In Core
Online bookingBooking requests land on the dispatch board as real work, deduplicated against the customer record and confirmed by text.
In Core
Team managementSkills match to dispatch, hours feed payroll when it ships, and the week’s read shows what each person actually ran.
Later
RoutingOverrides: techs propose, dispatch approves.
Planned
Thorbis VoiceAfter-hours answering leads; the wider Brain (drafting, collections, dispatch) stays In development and Planned, in those words.
Planned
Pending ActionsDispatchers dispatch and owners decide.
Read more
Where the word is used.
In the Trenches
How to choose field service management softwareStart from the day, not the feature list Every vendor publishes a feature list, and every feature list reads the same because the category has converged: scheduling, dispatch, estimates, invoicing, payments, some reporting.
In the Trenches
Building in the openThat loop is what we ship first, with dispatch on one screen and the field app full screen: iOS and Android with the web, not web first.
In the Trenches
The whiteboard problemMost shops we talk to run dispatch the same way: a whiteboard on the office wall, a group text for the crew, and one person who knows where everything stands.
Startup guide
How to start a plumbing businessRunning the day so it holds at truck three At one truck, your memory is the dispatch system and it works.
Startup guide
How to start an HVAC businessA day that survives the first heat wave A heat wave is a dispatch stress test: every call is an emergency, the schedule reshuffles hourly, and the shops that keep their promises are the ones whose system was not one person’s memory.
Startup guide
How to start a pool service businessThat is what Thorbis is: dispatch, the field app, the customer record, and collecting on the job, at $99 per company per month with unlimited people and $15 of usage included.
The glossary
One word at a time.
Thirty-odd terms, the system’s words and the trade’s. Read the next one, or go back to the whole list.