The owner’s weekly read: booked, closed, collected, and open, built from the records the crew created by doing the work. No Friday spreadsheet ritual.
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In the Manual
Running the day on Thorbis
The record is the spineThe record is what a buyer buys, what a new hire inherits, and what lets the owner take a week off.
Running the day on Thorbis
Reading the weekThe week is the owner’s read: what the company actually did, off the same records the crew created by doing the work.
The money of a service shop
What an hour must earnA tech’s paid week is not a billable week.
The money of a service shop
Collect where the work happenedCollected tracks closed in the week, so the owner’s read gets simpler.
The craft of dispatch
Triage at the phoneIt decides whether this books next week or moves today’s board.
The craft of dispatch
Callbacks without the argumentSame visit, entirely different week.
In the product
In Core
Scheduling & dispatchRecurring visits place themselves, and the weeks ahead show how booked each day already is, so the quiet week gets a capacity push before it arrives.
In Core
Team managementSkills match to dispatch, hours feed payroll when it ships, and the week’s read shows what each person actually ran.
Next
PayrollPayroll should start from that record, not from a Friday spreadsheet reconstructing the week.
In development
Ask ThorbisThe conversational layer (ask about jobs, customers, or the week in plain language and get an answer from your live data) is in development, and says so.
Read more
In the Trenches
How to choose field service management softwareCan the owner read the week in five minutes?
In the Trenches
The whiteboard problemA one-week migration, whatever you buy The plan below is vendor-neutral on purpose.
Startup guide
How to start a plumbing businessWe wrote about the exact moment that system breaks in the whiteboard problem, and the one-week migration plan in that piece is vendor-neutral.
Startup guide
How to start an HVAC businessThe moment it stops working is documented in the whiteboard problem, along with a vendor-neutral one-week migration plan for when you are ready.
Startup guide
How to start an electrical businessGrowth breaks that quietly, and the breaking point is described in the whiteboard problem, with a vendor-neutral one-week migration plan for when you reach it.
Startup guide
How to start a pool service businessThe chemistry you cannot skip Pool chemistry is where a new owner either builds a reputation or destroys one, because the mistakes are invisible for a week and then extremely visible.
The glossary
Thirty-odd terms, the system’s words and the trade’s. Read the next one, or go back to the whole list.
