Thorbis vs Successware · Appliance repair
Successware for appliance-repair companies: a work-order office, or a board the truck reads.
Successware is a work-order system priced per user and sold on a call. For appliance-repair companies, Thorbis is a board the office runs and the trucks read, one posted price for the company, and unlimited people.
Successware · their model
The office
- Shops report $80–$150 per user / month
- Per user. Sales-led. Not a public price.
- Plumbing and HVAC shops sold a work-order system.
Thorbis · posted
$99
- Per company, per month.
- Unlimited people. Jobs are never metered.
- Plus metered usage. $15 included each month.
The work
The days appliance-repair companies run, on either system.
01
Warranty service
Diagnose, verify coverage, order the part, complete the repair, submit the claim, reconcile the payment. One workflow, not six spreadsheets.
02
COD repairs
Diagnose, quote from the book, collect at the door. The customer is not waiting on a mailed invoice.
03
Parts flow
Parts arrive at the depot, get logged, get assigned to the job, and move to the truck, so the truck actually has them.
The difference
Successware beside Thorbis, for appliance-repair companies.
Row
Successware
Thorbis
Who this is for
Plumbing and HVAC shops sold a work-order system.
appliance-repair companies: warranty service, cod repairs, and parts flow.
The price
Shops report $80–$150 per user / month
$99 per company, posted. Unlimited people.
The model
Per user. Sales-led. Not a public price.
One posted price. Every usage rate posted beside it.
The board
It still talks like an office.
The appliance-repair day on one board the office runs and the trucks read.
The old way
What the whiteboard costs appliance-repair companies.
Warranty details are scattered
Coverage dates, claim numbers, and billing rules across spreadsheets and inboxes turn paid work into rejected claims.
“I thought it was on the truck”
A part in the wrong place is a second visit the customer remembers.
The first visit doesn’t fix it
Without the model’s diagnostic history, the tech arrives to look instead of to repair.
Straight answers
What appliance-repair companies ask about the switch.
What does Thorbis cost for appliance-repair companies, next to Successware?
Successware: Shops report $80–$150 per user / month. Thorbis: $99 per company per month, unlimited people, every module as it releases. Plus metered usage. $15 included each month.
Can we bring our Successware records?
Export or documents. What comes over: customers, work orders, the book. It still talks like an office. We load the board.
Is this comparison current?
The Successware side is read from its own pricing page or from what shops report, as of August 2026, and it says which. If Successware changes its model, this page is wrong until it is updated, and we would rather you check than trust a stale row.
The whole migration, step by step: switching from Successware →
Appliance repair against the rest of the field
Thorbis vs Successware for other trades
Start
One board for appliance-repair companies. One posted price.
$99 per company, unlimited people, and every usage rate posted beside it. No second conversation.
Coming from Successware? We’ll extract your records.
Rather talk first? Email the team.